The Google Support Team

Another Great Experience

I just can't speak highly enough about how amazing the support is for setting up a Google for Work account. Members of the team are knowledgable, polite, understanding and courteous. After each conversation - during which they seem to have all the time in the world for you -  they send an email with the details of your discussion and links to all the relevant information. On top of that, you are assigned an individual who specializes in the area of your concern and all followup conversations are done with them. They treat you as a friend... even calling you if they haven't heard from you before the case is closed. Unbelievable!

I'm working on behalf of a nonprofit (3 actually) so, considering Google is not making a dime here, it is just overwhelming. Now if Google could just simplify the language surrounding their products... Is it Google for Work, Google for Business, Google Apps, Google Drive? It takes awhile to understand the subtleties and reasons for using Apps vs Drive, etc. 

Also, when you sign up for a Google for Nonprofits, you first apply for a Google for Work Trial account. When the approval came, I thought I was approved for nonprofit status as well so was surprised about the hoopla that followed. That is another story (not quite as flattering) and maybe best for another time.

All in all, I can't speak highly enough about the Google Support Team. I have had 3 individuals assigned to me and each was remarkably very well trained, thorough and friendly. Go Google.